Often times your support team will ask for a screenshot or video to help troubleshoot reported issues on your website or web application.  You may already have resources at your disposal to accommodate those needs but in the event you need a tool here are a few free options we recommend.  

Screen Capture

• Greenshot
• SnagIt
• Snipping Tool

Video

• TechSmith Capture (formerly Jing)
• IceCream Screen Recorder
• Apowersoft Free Online Screen Recorder