When creating a support ticket, be sure to correctly identify its severity level. This ensures your issue gets solved quickly and with the smallest impact for your business.

Critical Impact

This is the highest severity level.  Operations have significant loss or degradation of services.  

Moderate Impact

Partial loss of operations with severe impact on the business.

Minimal Impact

Minor loss of operations. The result is an inconvenience, which may require a temporary workaround.

No Impact

This is the lowest severity level, no loss of operations.  Generally consist of a question or a task that is needed.