1. Go to https://www.support.mercuryworks.com

2. Click 'Sign In'

3. Enter your

• Email address
• Password

4. Click 'Sign in'

5. Click ‘Check Requests’ or view ‘My activities’

6. All your requests will populate in the page display and you can work with your tickets in a variety of ways:

• Toggle between your requests and the organization requests
• Search for a ticket by name or number
• Use the status filter to narrow your list
• Click on a specific ticket for more details

7. Select a specific request to view additional details