1. Go to https://www.support.mercuryworks.com
2. Click the ‘Submit a Request’ button
3. Enter the applicable fields
- Email Address
- Subject
- Description
- Severity
- What are you writing us about?
- Browser
- Browser Version
- Any applicable attachments (screen shot, document, pdf, image, etc.)
- Captcha
4. Click Submit
5. From here you can do the following:
- Enter additional comments regarding the ticket by responding to the email
- Sign in to the portal to add additional comments
- Sign in to the portal to track your item
- Wait for the Mercury team to comment and process your request
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