How to Create a Ticket in the Support Portal

  1. Go to
  2. Click the ‘Submit a Request’ button
  3. Enter the applicable fields
    • Email Address
    • Subject
    • Description
    • What are you writing us about?
    • Browser
    • Browser Version
    • Any applicable attachments (screen shot, document, pdf, image, etc.)
    • Captcha
  4. Click Submit
  5. From here you can do the following:
    • Enter additional comments regarding the ticket by responding to the email
    • Sign in to the portal to add additional comments
    • Sign in to the portal to track your item
    • Wait for the Mercury team to comment and process your request
Have more questions? Submit a request


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