1. Go to https://www.support.mercuryworks.com

2. Click the ‘Submit a Request’ button

3. Enter the applicable fields

• Email Address
• Subject
• Description
• Severity
• What are you writing us about?
• Browser
• Browser Version
• Any applicable attachments (screen shot, document, pdf, image, etc.)
• Captcha

4. Click Submit

5. From here you can do the following:

• Enter additional comments regarding the ticket by responding to the email
• Sign in to the portal to add additional comments
• Sign in to the portal to track your item
• Wait for the Mercury team to comment and process your request